The Heron in Kendal

Went to see my dad play his gig with the casinos band on Saturday what a lovely pub great atmosphere lovely staff

Lovely pub, went for first time with my partner and friend. staff are lovely, food was very good. Would defiantly recommend.

We planned a Sunday dinner with friends here. Booked and pre ordered our meal for 6. We traveled 100miles as we all live spread out so this pub was middle ground. When we arrived we said we have booked a table under (surname) to be told "No you didn't" which was a great start. We were left for an hour and 20mins with no food. We even cancelled the starter in hope it would help. The food we got was horrendous, burnt cabbage, full of salt and as the plates came out the portions sizes got smaller. Managment laughed at us when we said we were unhappy with the service and food and told us he was just covering and in short not his problem. He did apologise but over all didn't handle the situation as a manager should. Rachel the bar tender/waitress was far more organised and helpful trying her hardest to try get things sorted. But unfortunately the final straw was a further wait for the pudding which all came at different times with one containing part of the plastic container I presume it came in. Rachel came to us and said they wouldn't be charging for the food and couldn't apologise enough. She was a credit to the place. Such a shame as we were all really looking forward to it. Unfortunately we won't be visiting again. Best wishes to Rachel, you deserve a raise with that type of management.

Cosy local pub, with plenty of space, tables spread out nicely so you're not sat on top of each other, and the central booths are great for that cosy feel... Good old pub grub, with a nice selection on the menu, and specials on each evening where you get 2 for £15/£20 etc... We've had the "fish & Chips" or should I say whale 🐋 & chips on a couple of Friday evenings now (or Scampi) which is on the 2 for £20 offer!.. Really too much to eat, really tasty and great value! Would recommend for anyone to try 😎

If I could have give it 10 I would! The most amazing welcoming pub! Traveling back wourh my daughter from Scotland needed a safe place food and drink and wow! Just what I got 🥰 Staff were so good food was amazing well priced relaxed environment with an upmarket feel! Couldn’t ask for more - I have already told my friends and we’re all coming back 🙌🏼