I recently visited The Firbank Pub & Kitchen using a dine-in voucher that was kindly offered after a disappointing Uber Eats order, where the food had arrived overcooked and not great quality for the price. I appreciated the gesture and thought I’d give it another go, especially as I’d heard good things about the Sunday roast.
Unfortunately, the dine-in experience didn’t really change my opinion. I ordered the Sunday roast again, hoping for improvement, but was left underwhelmed. The meat was overcooked, the plate was missing stuffing, and overall everything was lukewarm—not what you’d hope for from a roast. My partner had the chicken goujons, which were quite salty and again just not great in quality. While the portion sizes are generous, the food still didn’t live up to expectations.
That said, the staff were lovely and Simon in particular stood out with excellent customer service. It’s clear they care about the customer experience, which is really appreciated—but sadly, the food just isn’t enough to bring me back.
Ordered online. We ordered carvery with beef, turkey and partner ordered beef and gammon. Both came missing meat, everything was freezing. The only veg you get is carrot and cabbage. You don't get any broccoli, cauliflower, parsnips, peas. Claim to be homemade but everything was fake except for maybe the cabbage but the mash was definitely not home made (smash type)and was literally rock solid that I couldn't break it up. Everything was extremely soggy especially the roast potatoes and Yorkie. Gravy also freezing. Yorkshire pudding smelt like wet dog It almost made me 🤮. Portion sizes really small. Didn't eat it, tried bits of each item and didn't taste nice at all. Didn't taste fresh or homemade. My total cost was between £30-£35 absolutely not worth it and a scam in my eyes.
Exceptional Service with a Smile at The Firbank!
I used to frequent other pubs, but after my experience at The Firbank in Wythenshawe, it’s now my go-to spot. Manager Adele is always smiling, incredibly welcoming, and truly an asset to the team. Her warm demeanor made us feel right at home. The customer service, especially from Adele and barmaid Siana, was outstanding. As the head of a company, I’ll be bringing more people here because of the excellent service, the great music, and the fantastic atmosphere. If you're looking for a place with great vibes and warm service, The Firbank is the place to be. Highly recommended!
Wedding party, we allocated ourselves outside under the marquee. Weather was good for a change, which helped with the great atmosphere. The garden was big enough that other customers were able to have the outside tables.
Pub is big, toilets were nice and staff were quick behind the bar.
Food, however, was excellent. Pictures attached.
We had a lovely experience here today. Great food, amazing staff and the kids loved the bouncy castle outside. The place is very clean, kid friendly, lovely garden area. Brilliant atmosphere.
Thank you
Well done guy's 5*