Amazing bar staff and security all ways welcoming, friendly and chatty, quick service, great atmosphere, amazing place would definitely recommend.
Don't even know where to begin... this happened on the night of the 26th of April
I'm visiting Derby very often, usually with our little friend group.
This is the first time ever where I had such a negative and disgusting experience in LGBTQ venue.
From the very beginning, when we entered the bar and one your members of staff who was behind the bar, quite tall and wore glasses, dark short hair - have given us dirty looks, no smile, no hello, just miserable, clear as day we could all tell that looked quite dissatisfied, but not sure whether that was to do with us, or he just had a bad day or who knows what was on his mind.
But because we are eastern europeans, we are usually not bothered by this because a lot of this is seen in our culture as normal.
Okay, so the night continued and obviously we didn't put too much thought to this at the beginning and when we had been returning to bar after drinks, shots etc. Barman, did not change in his attitude towards us, so eventually this has become quite the standard for him to treat us and make us feel very unwelcome, we tried avoiding ordering with him but not always this was possible.
Just few hours later, I got approached by a friend and he said that my partner of 9 years who I know very well, got kicked out of the bar? Like what?
I was shocked and quickly collected my belongings, told it to our other friends that he got kicked out, and let's go out and see what is going on, why etc?
I have never heard any more stupid explanation from the security guard about my partner (being rude, by not saying please)
Can't express how disgusted I felt, because my man is a like labrador retriever, he never causes any trouble, to anyone, anywhere.
And when he told us the situation( he ordered a drink with a lady behind the bar, and then the other barman had interfered and said in a rude voice and raised tone - MAYBE PLEASE? On which he responded that first of all I'm not talking to you, and secondly I said please. Then my partner took the drinks and joined us, when few moments later security guard approached him and escorted to the exit, and when he asked why, he told that you have to leave, you were rude)
Obviously I had to come to conclusion that the barman had clearly hated on him or us from the very beginning when we entered the bar.
Please, sort out this staff member, put him on some hospitality course and teach them how he should be treating people/customers who make business for the sake of yours.
And maybe if you care for this situation at all - ask the girl who was serving him and whether he was rude and unreasonable to the point of being kicked out of the bar!
& even if he wouldn't have said please at any point (which was not the case) is ridiculous reason to kick out somebody from the bar, knowing that he never caused any trouble and had group of friends with them which would leave with him, is showing some sort of hate towards us as a group and I have explained that we got this vibe from him at the very beginning.
When we were all out, the barman and security guard have chit chatted and had a cigarette next to us, and the barman with glasses was just laughing at us, went to have a look at us being kicked out.
Disgrace, I don't know whether the security guard and him just wanted to have fun and show some power and acted like little offended boys, but whatever it happened and we surely won't be returning until somebody from your establishment can reach out and apologise for the experience we've been through!
Came to visit my friends in Derby, decided to browse some clubs around so we decided to go to The Crown, from beginning one on bar members was giving weird vibe but wasn't bothered just went there to have some fun, but night finish horrible, was accused for being rude and get kicked out, disappointing experience, was ordering drink when one of the bar member come and said that I was rude and I didn't even say please , I wasn't even talking to him in first place, he came from no where and start accusing me , hi made me looks like I making trouble, I was in shock , so never ever been in such a situation, after that I went back to friends where security approach me and told me to leave.........dont even living here , just want to have some fun with friends but the way I was treated there by this guy is disgusting not sure what I even done, customer skills 0 if I could give him I will definitely not leave this like that as I know my rights.
What a gem of a bar, situate at the top of curzon st, a two minute walk from the city centre.
Excellent prices & sunday is massive promotions and drink offers.
A huge beer garden to the rear, a must visit gem of a bar.