We got there on a Friday evening. The table was booked in advance online. We found seating too close together. I could touch my neighbour seating by just raising my arms to the side, which made me feel uncomfortable. It took a long while to ask if we were ready to order our food. Food took too long to prepare, approximately 50 minutes wait, then my food had to go back to the kitchen and be remade as it didn't come as ordered. Also,when I ordered the food, I requested an upgrade to sweet potato fries, and the waitress did tell me that might not be possible. I was expecting her to come and let me know before I received my meal, but that never happened.
The atmosphere was okay but too hot
and the music was not a relaxed volume to sit and enjoy our meal.
The food was mediocre and not worth waiting nearly an hour for.
I wouldn't return again due to the cost and level of service we received.
The place needs air conditioning, taking out one set of table and chairs so it would be more comfortably spaced and more private.
10 stars out of 5!!!
Beer garden, Sunday roasts, disco tunes and a free dog roast!
Am I in heaven now?
WOW!
Five of us went on Mother’s Day for a roast dinner. The food was very good although two of the party reported slightly firm roast potatoes. We sat inside where the service and atmosphere were good. Haven’t been here for over 30 years and it’s still a great pub.
We arrived early for our Sunday roast booking and were told to order drinks while we waited. When finally seated, we were given a tiny walk-in table, despite being told on the phone we’d have a sofa or high table. (We choose on the phone The high table.)
When confronted with the altercations , The manager was dismissive and just plain rude, saying that “was literally the only table they have. “ , outright denying what was said—insulting our intelligence despite two of us hearing the call on loudspeaker and the fact there was numerous table around us empty with no reservations, as clearly shown on my photos and Meanwhile, other guests beside us were given a “choice of seating”, yet we were ignored. Needless to say we left here rather confused and disappointed “.
They had more than enough time to rectify , I will not be returning and a new front of house manager would be advised.
Response to you’re message:
Thank you for your response. I’d like to clarify a few points regarding our experience:
Firstly, when we spoke with your manager, she stated that she handled the call and even accused us of dishonesty. Now, you (the boss) claiming to be the person who in fact took the call—offer a completely different account. This contradiction is concerning and again dishonest.
Secondly, we want to be clear that at no point were we disrespectful or asked to leave as you’ve suggested. We remained patient throughout our visit, and finished the drinks that we ordered, and did not act in any way that would justify the claims made in your message. In fact, the only two customers present as clearly shown in the photo i took at the time mentioned, something was truly amiss, and they too would have logged a complaint. This further supports our account that we behaved appropriately and were not the source of any rudeness.
And Additionally, our review was written as an honest expression of our experience at Blackhorse Pub. The term “childish” used to describe our feedback is both dismissive again rude and unhelpful. Our review is honest fair from a genuinely odd dining experience.
I’d like to add we managed to get a table at Templebar Pub, a 2 minute walk from yours where we received prompt, professional service and were treated with the respect we expected and give. This stark contrast in our dining experiences further highlights the shortcomings in how we were handled at Blackhorse Pub.
We hope you will consider these points and address the inconsistencies in your account. Thank you for your attention to this matter.
We booked a table at The Black Horse for a roast, expecting a smooth and enjoyable experience. Instead, we were left waiting to be seated despite having a reservation. When we were finally shown to our table, it was a tiny table for two—completely unsuitable for our group.
When we raised our concerns, the manager couldn’t have cared less. There was no apology, no attempt to fix the situation, just a dismissive attitude that made it clear customer satisfaction wasn’t a priority.
Terrible service, a complete lack of hospitality, and an overall disappointing experience. We won’t be returning.