Orange Tree in Twickenham

Came to the Orange Tree for a drink- Tyrese and Alex were absolutely amazing and had incredible energy. It is lovely to be served by someone who has such a positive attitude. We will definitely be coming here again!

Booked a table for 12 people but we could hardly fit eight on it so WE had to drag another table over. Serving Staff were friendly and helpful but let down by the kitchen when one dish did not come out until 30 mins after the first had arrived. Comp drinks given but it did put a dampener on the meal.

Tyreese is the most positive, friendly, proactive server. He was so accommodating when we changed our order, he helped us navigate the menu when our choice of wine was unavailable, he was informative, patient and so helpful. This is the kind of traditional, personal, bespoke service pubs are lacking and he is an asset to your business

Pub of two halves really, downstairs the bar area was excellent, our waitress superb and the food was pretty good as well, lots of it and good quality. The hotel area however was really disappointing, we were in room 10 where the toilet seat was broken when we arrived and the toilet continued to flush or at least release water from the cistern every 30 minutes or so throughout the night. There was a locked connecting door to the adjacent room which would be great for families but offered zero soundproofing through the night and morning. I would visit it to eat but definitely look to stay elsewhere next time we visit Richmond.

Really did not enjoy. Booked a Sunday lunch for 3 for my birthday. Came in and was sat at a table and I asked to sit at a booth, we were not allowed because of other bookings and they could not swap tables around - okay whatever. No one came to these tables for ages, and one table was empty for the duration of our stay. We were left on our own - not even told if we should order from the bar or we’d be attended to at the table. Eventually one of us had to go to the bar to ask what we should do- they said a waiter would be over soon. After about 15 minutes (in a not busy room) a waitress came over and took our orders. 3 different roasts plus hummus tk start. It took like half an hour for our food to come out. My friends enjoyed theirs but the hummus didn’t come so we cancelled it. I had the roast beef - it was so bad. Chewy and tasteless. My Yorkshire pudding was bad. Didn’t finish it, didn’t try the cauliflower cheese as the main dish was so bad. Asked for the bill and it hadn’t come after nearly 10 minutes so we paid at the bar. Would not reccomend. Disabled toilet/baby change door did not lock - it was right next to the dining room so this is not safe. Downstairs women’s toilets were terrible. One toilet had no lock. No loo roll in the holder so simply plonked on top of it. No care put into this place. Not worth the price of a visit and not worth your time. Whole experience was bad.