We’ve been coming here for ages, but today was an absolute disgrace. The staff had the worst attitude — zero respect, zero professionalism. Acting moody, rolling eyes, and serving like they hated their job (and us). If you can’t handle basic customer service, you shouldn’t be working in hospitality. We won’t be coming back if this is the kind of treatment you think is acceptable. Pathetic.
I visited this shisha bar for the first time yesterday around 9 PM, having followed them on social media for a while. Their online presence gives the impression of a warm, welcoming atmosphere—but unfortunately, my experience didn’t match that.
Upon arrival, the staff seemed unfriendly and unapproachable. Despite that, we were seated without issue. I have to say, the interior design of the place is beautiful and clearly well thought-out.
We ordered drinks and shisha (note: limited flavours available), and were immediately asked to pay upfront—which felt unusual compared to similar venues where payment is typically made at the end. Still, we went along with it and tried to enjoy ourselves. However, shortly after, another staff member came to our table to take our order again, suggesting some lack of coordination, especially since the venue wasn’t busy.
The person managing our shisha looked disinterested and disengaged. Sadly, this attitude was consistent across the staff—no smiles, no polite gestures, no sense of hospitality. It made us feel quite uncomfortable.
To the management: please train your staff to be more welcoming and professional, especially toward new customers. First impressions are everything, and unfortunately, this one was disappointing.
One of the best Shisha lounges in North London
Management always friendly and welcoming 🩷
Love going here, as it has a beautiful scenery very relaxing and chilled atmosphere definitely the place to go if youwant good Shisha, good vibes, good music, amazing service from all staff specially from Leiyla.
Thank you 🫶🏼
Great Place If You want to relax, and enjoy the worth of your money. The staff are very friendly, I was hosted by a lady name Bianca.. she was very friendly.. and fast to attend to you. I recommend this place if you’re new in London, and looking for nice relaxing atmosphere.. Bravo 🙌
One of the best Shisha lounges in London, visit regularly. Relaxed and chilled vibe, friendly staff who will not rush you. The interior is very nice and picture worthy. And unlike a lot of other London lounges they don’t force you to buy Shisha if unwanted. Must visit! Also the baklava is a must try.