Very nice relaxing place, I just went for a coffee and cake. Good service, as well as selection of cakes.
Clocktower Café in Hanwell is open until 17:00, with the last meal orders taken at 16:29. I called ahead at 15:00 to check when the kitchen was open until because I wanted a burger. A male voice on the phone told me they served food until 19:00, but upon arrival, we were told otherwise—quite an unusual mix-up. The staff did promise to investigate the miscommunication, though.
The initial approach from the staff wasn’t the most welcoming. When we sat down, the first thing we heard was that they were closing, even though we arrived at 16:00 and still had 30 minutes to order. A better approach would have been: "Hello there, welcome to Clocktower! Just a heads-up, the kitchen closes at 16:30, but you’re absolutely fine to order." Instead, it felt like we weren’t really encouraged to stay.
That said, the food came out surprisingly fast—within 5 to 10 minutes—so we had plenty of time to eat without feeling rushed. However, there’s definitely room for improvement in customer service.
A heads-up for those looking for a quiet café: mothers with babies are frequent customers, so it can get a bit loud. On top of that, the noise from the kitchen, particularly dishes and glasses clattering, made the atmosphere a bit unpleasant.
On the bright side, the burger was served with chips, making it a great value-for-money meal that was definitely filling. However, the menu doesn’t clearly state that chips are included, and the separate chips section at the bottom is misleading—it made me think I had to order them separately. Please fix that to avoid confusion!
As for the burger itself, the meat didn’t quite match the quality of other places in the area. It tasted fairly cheap, or maybe it was just the lack of a special sauce to bring out the flavors.
Overall, while the café has potential, a better approach from the staff, some menu clarifications, and small improvements to the food could make for a much more enjoyable experience.
Another great find. A very popular cafe which was very busy, always a good sign.
We had garlic mushrooms, avocados, chilli flakes on toast and also fried eggs on toast.
Beautifully presented and delicious. The only reason for a 4 rather than a 5 was because the sourdough bread was very tough.
A must if you are in the area, a pretty cafe with outdoor seating and lovely atmosphere inside.
Clocktower Café UK stands out with its warm atmosphere, exceptional service, and a menu brimming with flavorful delights. Located near Hanwell Station, it’s a haven for coffee lovers and food enthusiasts. The café’s gluten-free treats and artisan offerings make it an ideal spot for casual meetups or peaceful breaks.