About This Pub
Ah, Westow Tap – it's one of those pubs that really pulls you in with its warm, community feel, especially if you're after a spot for good chats over reasonably priced drinks. I love how the staff are so approachable and make everyone feel welcome, and the range of beers on tap is just brilliant for exploring new favourites without emptying your wallet. The space is generous too, with little extras like retro games and catchy music that add a fun twist to the night. On the flip side, though, I've heard a few tales of booking woes, like when someone planned a big birthday bash only to find it all fallen through, which is a real shame and could put a damper on things. Plus, the food's a highlight when it's on offer, but it's not always reliable, so you might need a backup plan if you're counting on a bite. Overall, it's a solid choice for a laid-back evening, as long as you go in with realistic expectations – the positives definitely outweigh the niggles for me!
Pros and Cons
Pros
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The staff are incredibly friendly and always willing to go the extra mile, making you feel right at home.
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They've got a fantastic selection of beers on tap, with prices that won't break the bank – perfect for a casual catch-up.
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The pub has a lovely spacious vibe, ideal for relaxing or kicking off an evening out in Crystal Palace.
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When the kitchen's running, the food is spot on, like those mouth-watering burgers or quick pizza options via QR code.
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Fun touches like shazammable music and 80s retro games add a playful charm that keeps things entertaining.
Cons
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There have been some hiccups with bookings, like tables not being reserved as promised, which could ruin a special occasion.
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It seems like recent management changes have led to inconsistencies, making the experience a bit hit or miss at times.
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The food isn't always available, so you might turn up hungry and have to look elsewhere if the kitchen's not up and running.
Contact Information
23 Westow Hill, Norwood, London SE19 1TQ
Pub
Closed today
Opening Hours
| Monday | Closed |
| Tuesday (Today) | Closed |
| Wednesday | 16:00 - 23:00 |
| Thursday | 16:00 - 23:00 |
| Friday | 16:00 - 01:00 |
| Saturday | 12:00 - 01:00 |
| Sunday | 12:00 - 23:00 |
Recent Reviews
Lovely spacious pub with friendly staff. They have always been very accommodating. Great food when they do have the kitchen up and running.
Used to be one of my favourite pubs in Crystal Palace but seems like the management has changed and the pub has changed for worse. I booked a birthday/engagement party two months in advance yet when I arrived on my birthday, there was no sign of the booking, none of the tables were reserved with other people sitting in them. I had even received an email the day before to confirm my booking but nothing was done. The area was doubled booked for later that day and I was told to move into a different area in the evening because the team had screwed up my booking. I was so unimpressed with how this was dealt with. Such a shame as I used to visit the pub regularly but this level of ineptitude is unacceptable really as I did not want to spend my birthday arguing about a reservation that should’ve been a simple thing to organise considering the two month lead time. I was also told that supposedly the other booking for the specific space in the back was made before my booking which I find incredibly hard to believe as the previous manager had kindly confirmed my booking for the space which I don’t think he would’ve done if there was a pre existing booking in place.
In addition to inconveniencing my 30 guests, they kept moving other people around because they hadn’t booked the correct tables which clearly bothered the other groups too. None of the tables also were cleaned when I arrived and when I asked for simple reservation signs to be put in tables, they didn’t even do this correctly as they reserved the tables only for the later double booking so random groups kept wandering into the booking area and sitting down where my guests were meant to sit. All the tables were covered in crumbs and stains from other people’s drinks. My guests also pointed this out and were pretty horrified by the bad service.
In short: this was an absolute disastrous showcase of customer service and there was no proper apology. I hate to give bad reviews but this was utterly shocking and I won’t be visiting in the future.
Great shazammable music, which is always a bonus. Very reasonable price for drinks and if we were hungry it was nice to know yard sale pizza was just a QR code away.
DR
Dr Richard Fishlington
Very helpful & friendly staff. Great choice of beers on tap. The prices of drinks we good. Different worth visiting if you are in the area.
Really enjoyed my visit here. The Team were gorgeous and the good was just great. Those burgers are to die for. So many to choose!
Some great beers on Tap and all served in a nice environment.
The 80s retro games were a cute touch too.
The perfect venue to start the night in Crystal Palace!
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