The Watermill Beefeater in Basildon

The staff were super friendly and helpful the food was really good and would recommend it. The staff were so kind and we were seated fairly quickly. The food was absolutely perfect, looked very appetising and was served seemingly fast. They were even really helpful with me currently using a wheelchair to get around, helping me to find a place to put up my leg. Would recommend to absolutely everyone such a great place. Dessert was served almost immediately after our main plates were taken.

Great cheap breakfast Got there around 9:30 and the card machine + toaster weren't working but that was fixed soon enough so wasn't a problem Breakfast came quick and was very nice, only complaint was that the sausages were hard and chewy and bacon was a bit undercooked. Other than that very solid breakfast would definitely go again, 100% worth it for the money

I would like explain my recent experience with you, we had booked accommodation with the Premier Inn next door and looked forward to enjoying our evening meal & breakfast at the Beefeater Restaurant. Our table was booked for 7.30pm. we arrived to the restaurant in a prompt and timely manner. It was explained there had been no note received from the Premier Inn at booking that we had wanted our 3 separate table bookings merged together so we could be a party of 7 we were given a table for 5 and a table for 2 next to us albeit with a post in between but we made the best of our seating arrangements. Our server was polite and introduced herself, we later found out this was her first full shift, but no complaints she went up and beyond in her service toward our party. After waiting 2 hours and still no starters, I had approached the shift manager now identified to me as Pete, he told me food was on its way!! 10 mins later mine and my daughters starters were placed on the table, I then questioned the manager on how long the rest of our parties food would be he stated because we wanted your starter first this was what was holding the rest of our food order up, he said the restaurant was busy although there were 6 empty tables in the area we were sitting and I begged to differ with his excuse for poor waiting time, at this he started waving his arms in the air, blaming us for wanting our starters as starters and became exceptionally rude, and extremely unprofessional for a Manager. The new member of staff was more professional than him on her first full shift!! Our girls had been competing at a competition all day, wanted to eat and get an early night and after waiting as long as we had it was a nightmare of an experience. I was very disappointed in the service from the Manager of such a well known and established company like Beefeater which is such a shame especially in this economic climate that going out for a meal now is an expense that is done less frequently. On a positive note the food when we finally received it after 2.5 hour wait was good quality, hot and good value. Breakfast was a better experience and food service was prompt. (Weekend of 5/4/25)

We booked Christmas dinner, we turned up on opening time and still 2 and half hours waiting with no food. Absolutely horrendous experience for us as a family. Got offered no good will gesture. Can’t believe the service we have received here. We have an autistic 7 year old and a new born baby so they decided to seat us upstairs with a pram we had to carry. Just awful our son got his food and we are still waiting for ours. The outcome we got was unacceptable.

We stayed at the Premiere Inn next to this restaurant. The food was excellent. Not one complaint about the food from any of us. The waitress was helpful and kept our drinks topped up. Definitely recommend the place. We also had breakfast. The full English was fresh and well presented. You could also help yourself to cereal, Toast and crumpets, fruit and juices, yoghurts. Spot on!