I visited The City Arms in Oxford, and it’s one of the best pub experiences I've had. Situated in the heart of the city, it offers a warm, traditional atmosphere with friendly staff. The menu features hearty classics and modern dishes, especially their flaky, savory pies. The drinks selection includes craft beers, local ales, and cocktails. Its cozy interior with wooden beams and vintage decor creates a relaxing vibe. The lively yet relaxed atmosphere makes it perfect for casual drinks or intimate dinners. If you're in Oxford, The City Arms is a must-visit for great food, drinks, and ambiance.
Absolutely amazing! Went for brunch with my friends and couldn’t have asked for a batter brunch! Was served top quality service from Archie who made it such a fun day! Best brunch in oxford!
What a great night we have just had. The Staff were fantastic and a really good range of drinks which out do most of the other pubs in the area. We will definitely return.
I’ve been a loyal customer at City Arms for 17 years. I live nearby, and this pub has always been one of my favorite local spots — until last night, when I had one of the most uncomfortable and disappointing experiences ever.
It was my boyfriend’s birthday, and we stopped by City Arms for a quick drink before heading home. My cousin wanted to surprise him with a cake, which she brought to the pub — in a closed box. We had absolutely no intention of opening the cake, singing happy birthday, or causing any disturbance. The plan was always to take the cake back home and celebrate there.
However, the security guard — who, by the way, is new and clearly lacks proper training — approached us in an extremely rude and aggressive manner. He demanded that we leave, claiming we needed permission to bring the cake in, even though we weren’t doing anything with it at the venue. His attitude was unacceptable: hostile, disrespectful, and unnecessarily confrontational.
We asked to speak with the manager, expecting someone with more experience and common sense. Unfortunately, the manager also failed to handle the situation professionally. Instead of listening to a customer who has supported this pub for nearly two decades, he sided with the aggressive security guard and asked us to finish our drinks and leave.
This is not how long-time, respectful patrons should be treated. I’ve never had a problem at City Arms before, but this incident has completely changed my view. The new security staff is rude to everyone, and the management clearly lacks customer service skills and sound judgment.
Very disappointed. I won’t be returning.
NM
nirslei miranda da silva Miranda
From my experience, your staff member 'Anna' behaved very inappropriately . She was in respectful and created a bad atmosphere. Even when we were joking around, she kept things light and friendly