We booked lunch on the terrace on a sunny day. Greeted by a guy in a multi coloured checkered shirt. Really welcoming. Sat and our waitress, was good too. Plus, very clean toilets. We’d spent over £70.
The food was fabulous. Really good. At that point, a well deserved 5 stars.
Then, we went to the drinks part by the river and ordered a drink via the QR code. The drinks came and my wife’s Diet Coke was flat. It happens. No worries. A lovely day. So, she went to the outside bar to get it replaced. This is where the review went from 5 stars to 1 star.
My wife came back, most unlike her, and said, ‘I’ve not been treated that badly for 15 years’. His defence will be that he didn’t say much. Agreed. It was more the slamming down of the replaced Diet Coke accompanied with a look & body language that attempted to make you feel like ‘You dare to come to my bar with this’ - I’ll punish you to do so.
About 30 minutes later, drinks finished, I confronted him about his poor service. I could see what she meant. I shared how unhappy my wife was with the service, and his reply was, ‘The drink was replaced, wasn’t it?’. Then, he attempted to stare at me until I looked away. I didn’t. His only response was an attempt to stare a customer down. Very sad. You are front line customer service.
Shocking customer service.
Then, the manager stepped in and asked me to share. I did. She apologised. I walked away very unhappy.
I see in other reviews that you criticise people for not bringing their concerns to you & then they write damming google reviews. I brought my concern to you and you did very little. If you want customers to bring concerns to you then, you need to be able to deal with them beyond a basic ‘Sorry’.
My wife also noticed how the same bar guy had treated the guy in the queue before her. Not well. The customer had ordered a beer and the bartender was pouring when the customer told him it was the wrong beer. The bartender’s similar reply - non verbal but a slamming down of the pint glass to then pour the correct beer. It’s not the words that the problem. It’s the attitude.
The chef, maitre d, waitress - all their efforts destroyed because one young guy had no clue how to treat customers and thought he’d get away with it until a customer confronted his poor behaviour.
Disgusted. I feel for all the other members of the team who wanted to provide a fabulous experience, let down by one person who did not care in the slightest.
I waited by the bar for my wife, as she went to the toilet. The manager was discussing my complaint in the upper bar with the guy in the checkered shirt. Please don’t discuss customer complaints in public. I wanted to step in and say ‘I am here. Ask me’. You didn’t notice me.
Lovely location. Great food. Customer service ruined.
Beautiful pub that sits on Nags Head Island in the beautiful Abingdon.
We arrived on the weekend of the pubs Beer and live music festival, absolutely amazing! There are multiple area to the pub; Outdoor seating undercover (which sits on the Thames), Bar area and a beautiful restaurant. We dined in the restaurant, the food was absolutely beautiful - fast service ++ and the food was to a very high quality/fantastic portion sizes. Our service was absolutely wonderful from the waiting staff; tables were cleaned so quickly, refills of drinks offered and all round attentive/5* service.
Parking for this pub is located just over the bridge at the local council run car park - free parking after 6pm!
Massive shout out to Elisha, Michelle and Chef James. You guys honestly provided us with such a wonderful night! We will definitely come back!
Highly recommend The Nags Head pub over all the other pubs in the area! Do come visit!
Perfectly cooked chargrilled medium rare steak, bearnaise sauce 100% fresh. Truffle cheese chips hit the spot. Garlic butter dreamy. Way above average pub grub
I wanted to take my husband to the town i lived in on our way back from Wales. Called up to book a table, they were clearly incredibly busy but they reserved us a table, accommodating our puppy also. After 23 years away from the town, my last memories of food there didn't leave me expecting to be wowed, but I could not have been more wrong. The staff were very attentive and brought our dog water without us even asking. We were sat in the corner, looking out onto the river, a lovely spot. Also the route where we watched plate after plate come out of the kitchen. They all looked excellent! Finally decided on the chicken terrine, salt and pepper squid followed by a trio of roasts. Good lord it was all excellent! The portions are huge, I couldn't finish it all but somehow my husband managed to solve that issue. I am now very sad I no longer love in Abingdon! We will definitely be back!!
I recently visited Neg head and was blown away by the amazing food and great service. The menu offered a variety of options and each dish I tried was delicious. The Lady who served were also incredibly friendly and attentive, making the dining experience even more enjoyable. Overall, I highly recommend Neg head for anyone looking for a great meal with top-notch service.