Middlesex Arms in Ruislip

This may start off sounding strange when I’ve given the place 5 stars. The food took too long to arrive - it was at least half an hour and it didn’t look up to much. Basic burger, patties were tasteless, much too well done. Fries were decent, a couple of onion rings. Definitely not £14 worth though and that didn’t even include a drink. However, the barbecue sauce was nice and here comes the best bit… Although I was not satisfied with the food, the manager (I assume) did ask how it was and when I said, “Disappointing.” She actually tried to resolve it even though I had already somehow eaten the charcoal burger. I didn’t request anything to rectify the matter but I was simply impressed that this lady cared and said she would have replaced the meal if I had told her (I didn’t fancy waiting for the same period as it took to arrive the first time). I almost died when I went into the gents toilets and a fire alarm went off as soon as I entered. Didn’t like the look of the one toilet so I just walked out of it and back into the pub. Anyway, I’m giving them 5 stars for the effort and willingness to give good food and service. I’m sure this will be a shock to the lady if she ever reads this as I was about to give them 1 star when she approached me. I’ll call it a bad day at the office for them being saved by a lady with the right attitude. Sometimes effort to satisfy is as good as being satisfied automatically. Lastly, I’d be happy to train whoever made that burger!

This is a top pub with welcoming and friendly staff. The landlord is present and hands-on and extremely helpful. There is a good range of beers, pool tables and dart boards. And believe this is such a great location. We went there prior to seeing a football game at Wembley

Came here for a drink, ended up having steak and chips followed by a whit chocolate and raspberry blondie! Both were 10/10! Staff were very friendly and checked everything was well. 100% would recommend anyone in the area to visit this spot. Great food and a great atmosphere.

Local pub, lots of space during week Weekend always packed so might be difficult to have a seat. Food is okay. Last time I was here was just too much oily. Guinness here taste nice so always happy to come back .

We had a lovely Sunday roast here last night. When we first walked in the football was on and it was a bit noisy. But after that it was quieter. They were playing some really good music which gave a great atmosphere. There's a good variety on the menu and something for everyone. The food was really tasty and service was very quick. Definitely will come back!