Doctor Gormans in Rutherglen

Booked function hire for my brothers leaving party.. went in and paid £100 deposit and was told if we decided to take finger buffet they’d be able to do it for around the £140 mark.. so I followed that up and asked for a final price for them to do buffet and was told £400 for 50 people🤣 responded that I’d do it myself (as I had officially stated when booking) then received a text message 5 days prior to the function date to say that our function was cancelled due to it being a “busy day of the month” for them and because I’ve decided not to take the buffet (which I wasn’t meant to be taking in the first place) it wasn’t feasible for them. May also add that I was contacted by the lady who dealt with the booking to let me know the owner asked if she could do my balloons, so that leads me to believe the owner was aware the function was booked in for their “busiest day” and didn’t seem to be an issue then? (I declined this offer due to having balloons already arranged) Speculation aside, this “business” was fine with leaving without a venue 5 days before our party which is very disappointing and inconsiderate. Clearly the staff are not well trained and have severe lack of communication. A business with any sort of integrity would recognise the mistake on their part and honour the booking. Not a good look for a business at all.. as it won’t let me reply to your response I shall reply here!.. I did not initially state I wanted a buffet Infact when I first messaged to enquire I stated it would just be function hire and dj I require.. it was your mother in law? I believe.. who offered a buffet as an option “if we change our mind” when I messaged again to enquire about the buffet that’s all it was.. an enquiry. You did not once specify that a catering or bar spend would be required on top of the £250 total.. however of course we were planning on spending at the bar? Is that not standard with most functions, no? Your stating that I “requested” the entire venue to be booked out with no food drink or bar spend.. not once did anyone ask me about drink or bar spend and you offer “function hire” that usually means your willing to hire out your space for a function? To say this was “clearly communicated” is hilarious and a sad attempt to save face. There was no sense of communication between you and your mother in law/“staff” never mind myself🤣 “five days in advance” is diabolical.. 5 days before a party to be left with no venue is chaos. Yous were not at all transparent, your “staff” needs training. Your coming back to me with lies to try and spin this around but the facts are that yous did not communicate well at all, you have “staff” accepting bookings without clearly knowing what’s acceptable to you as an owner and clearly not making them aware of key points to let people know when booking. Maybe just stick to pullin your pints and based off other reviews serving below average food.. as the events industry clearly isn’t for everyone! Horrible lack off communication, horrible customer “service” and even more of a horrible sad attempt to redeem yourself in a situation.

Food was great from start to finish with really friendly service, all good was freshly made in the kitchen and you could tell when it came out, would recommend

Had Irish stew 10/10 defo recommend this place

Went into the restaurant with my husband on 15/01/25 for late lunch. We had heard that there was a new chef in the kitchen from Chris the Leaseholder. The food and price were spot on. I had the cauliflower wings with sweet chilli sauce and they were so fresh and tasty. My husband had the jalapeño croquettes which he said had a little kick but they also made fresh to order. The chicken curry looked good but I thought a little short on chicken but when my husband stirred it there was plenty of chicken in there, served with boiled rice and prawn crackers. I had the freshly made smash burger with fries and gherkin on top. Everything tasted top notch and fresh. Would recommend this establishment for food anytime.

First time in doctor gormans, we had a lovely meal and drinks ( nacho starter then steak pie & thai satay skewers for main ) food was excellent and a great range of drinks etc, staff were on the ball and friendly , amazing value for money also. Would highly recommend to anyone / couples / familys etc . We will be back very soon.