Came for a family meal to celebrate my 30th birthday. Was a pleasant welcome with the offer of a birthday prosecco to start our evening 🥂
We've visited other local Cosy Clubs but this one offered a different vibe, in a really good way. The service was walking in to leaving was perfect, food we had was great (I absolutely love the bowl of olives, we couldn't get enough of them) and the drinks we tried were great.
We had olives and laffa bread for starters, Smash Burger, Spanish Chicken and Tofu green curry for mains and then we tried the tiramisu martini for dessert! 😲😍 A lot but amazing!
Would recommend for sure and will definitely head back for another meal or just drinks. 🙌🏼🥂
We came here for some drinks, and as per every Cosy Club I've been to around the country, this place didn't disappoint. It's a lovely characteristic building, with tasteful quirky decor and the staff were as every very helpful and joyful. We didn't sample the food, but will be back. Can't recommend enough.
I came here with a couple of friends on a Saturday lunchtime, it was quite busy but we booked ahead and were seated pretty quickly. Due to it being lunchtime I'd only opted for a couple of starter plates - Asian Fried Chicken and some Beef & Bacon Croquettes - both were absolutely amazing! All the staff that came over and spoke us with perfect and couldn't be faulted. I would highly recommend Cozy Club and will definitely be back but for an evening visit to see how the atmosphere changes.
On the 24th of Feb me and my partner went for a romantic meal. And it really was one to remember! The manager, we definitely remembered your name, was lovely, funny and definitely deserves good karma! He made our experience the best date we’d ever been on, and we’d never laughed so much. Amazing customer service, incredible; mouth watering food, and a lovely environment! I’d recommend this place to absolutely everyone! Thank you for giving us a day to remember!
We recently visited Cosy Club Leicester for lunch, a venue we've enjoyed for brunch and lunch over the past couple of years. Unfortunately, this latest experience was a significant disappointment, primarily due to the poor service we encountered.
Upon arrival, we were shown to our table by a young hostess who seemed quite unfriendly. She seated us right in the middle of two large tables, which was not ideal for our family, especially with two hungry children. I asked my 7-year-old son to politely request if we could be moved to a different table. The hostess replied that all other tables needed cleaning. This response seemed reasonable at the time, but what happened next was quite surprising.
Just two minutes later, another family of four arrived, and they were offered a choice of where they would like to sit. This stark contrast in treatment left us feeling overlooked and undervalued. It seemed like our request was dismissed without much consideration, while others were given more flexibility. We decided to make the best of the situation and stay at our table.
The food at Cosy Club has always been a highlight, and this visit was no exception. The meals were fantastic, and everyone enjoyed their dishes. However, the excellent food was overshadowed by the subpar service. The waiting staff seemed disorganized and unresponsive to our needs.
One of the most frustrating moments was when we asked for the dessert menu. We requested it four times, but no one brought it to us. It was as if our requests were being ignored. This lack of attention to detail and care for customer satisfaction was disappointing.
To top off the poor service, there was an error with our bill. Initially, I was charged the wrong amount, and then the staff came back to inform me that they had actually charged me £20 less than intended. This confusion added to the overall sense of disorganization and incompetence.
Given the combination of rude service, inconsiderate seating, and billing errors, we have decided not to dine at Cosy Club Leicester again. It's unfortunate, as we have enjoyed our previous visits, but this experience was too disappointing to overlook. Hopefully, they will address these issues to improve their customer experience.