Fantastic place, great food, staff friendly, Landlord was spot on couldn't do enough for you, stayed the night room was fantastic only 7 rooms would definately stay again if didn't would definately come back for a meal. Place is having a refurb in april so can't wait to see what is like then would highly recommend.
Great traditional English pub hotel. Tastefully renovated. Rooms are comfortable, with big beds. Not noisy at all, we got a good night sleep. Great pub downstairs. Very friendly staff and very friendly customers. I was travelling alone with my dog and was made to feel very welcome. Got to have nice chats with some of the locals. Absolutely cracking pub menu. The steak and ale pie was the best I’ve had! Very generous portions. Good prices. A great stay over all.
Booked table for 7, but only 6 chairs, so had to wait for someone to get us a chair.
One of the waitresses was quite a bit rude, and kept trying to take food that wasn't finished with.
Other staff lovely.
Food was a bit average, the table said the Sweet and Sour chicken was very bland, Rag Pudding and steak and ale pie was good.
The Vegan Lasagna was a bit mushy.
No starters or desserts for vegans there.
Could have been better, could have been worse.
Will come back once the new menu is released and I'll amend this accordingly, could just be the end of season menu why it wasn't great.
Will try again
HOTEL. NEVER AGAIN.
We arrived at 7.30pm and asked when food is served til, we were told we only had 15 minutes left if we were wanting to order food in the pub, and after a long day of travelling, this isn’t something you want to hear. We felt it was a huge rush to then check in, be shown to our room and then get back downstairs in time before their kitchen closed. It felt as though we were being made to feel put off from ordering food so that their kitchen could close. Food came out after a long wait despite being told about the kitchen closing, and when it did it was pretty abysmal. The chips were rock hard and tasted like they’d been sat all day and reheated! but what topped it all off was when we went back into the room to settle down for the night, we were faced with two single mattress’ (despite being advertised as a double bed) which had no mattress protectors and were covered in stains, including a blood stain. I gave them the benefit of the doubt and just asked for another bottom sheet and was given two, so they probably knew their mattresses were disgusting, but I could only use one as the other had a giant orange stain on. I slept for about 3 hours as I just felt dirty and uneasy about what we were lying on, I questioned if anything had even been washed. The shower was filthy and could do with an actual clean, the tiles were black, so this wasn’t used. I just don’t think there’s any excuse to not have mattress protectors and a clean bathroom if you’re a hotel?! I’ve already read back on previous reviews to see that this has already been mentioned to staff but didn’t get much of an apology or refund for such dirty conditions, so hopefully an added bad review will encourage staff to do the basics and do better.
Went back to the Broadoak to try the new menu, I can’t tell you what a difference it has made and how delicious the food was (I am such a fussy eater) I had the chicken burger and my partner had the chicken stir fry and both looked beautiful and tasted so nice. Puddings are my things and the cookie dough is the best I’ve tasted (trust me I’ve tasted a lot) along with the cookie dough ice cream. For a party of 8 of us, the food arrived quickly and was presented lovely and every one was left feeling happy and full. Service was excellent and Suzanne our waitress was so attentive. Will definitely go back.