The Moon on the Hill - JD Wetherspoon in Harrow

Wetherspoons pubs are generally known for their spacious interiors and ability to accommodate large crowds, creating a distinct, open atmosphere. However, this one is relatively small in comparison.

Formal Complaint Regarding Poor Service and Staff Behaviour at Moon on the Hill (Harrow) Dear Wetherspoon Management, I am writing to formally raise a complaint regarding the extremely poor service I received today at your Moon on the Hill branch in Harrow during breakfast hours. I ordered two large breakfasts and one hot drink. However, the experience was far from what I expected from a well-known establishment like Wetherspoon. Firstly, we had to wait a long time for a table to be cleaned and cleared, even though the restaurant was not busy and only a few customers were present. When a staff member named Fiona brought our food, she did not bother to clear the dirty table. Instead, she carelessly placed the plates down on the cluttered surface. In the process, a bunch of bread pieces—around four slices—fell onto the dirty table. I asked why the table hadn’t been cleared before serving, and she responded with visible attitude and no professionalism. What made the situation worse was that she didn’t apologise at all. In fact, she was laughing, which I found extremely disrespectful. Though she later replaced the toast, she still showed no remorse or courtesy. This is the first time I’ve experienced such rude and unprofessional behaviour in the UK. As an Indian customer, I felt deeply hurt and disrespected. Moreover, when I placed my order, Fiona did not greet us—no “hello” or “good morning.” Basic hospitality and manners were completely lacking. I am extremely disappointed and hope that this complaint will be taken seriously. I would appreciate a response and reassurance that this type of behaviour will be addressed. Thank you for your time and attention.

Dropped by recently and was genuinely impressed—though not in the way one might hope. It’s not every day you get to witness people asleep on tables while the manager, with one AirPod in, casually handles customer service with all the enthusiasm of someone being mildly inconvenienced. Watching them juggle a phone in one hand and money in the other (with a few coins dropped for extra flair) was truly something. Not a single clean table in sight, and dirty plates had seemingly become part of the décor. It’s always interesting when hygiene seems optional and customer service feels more like an afterthought. I suppose the ambiance aims for “gritty urban realism,” though I’m not sure that’s what most diners are after. Here’s hoping management considers raising the bar—at least off the floor.

Classical Disaster. Major disappointment. First impressions, not good. Tables need cleaning. Menu cards need replacing or a good clean. Ordered English classic, Fish & Chips with Peas. Order arrived cold. "Cod" cold and mostly batter. Chips cold and soggy. Peas cold sludge. Mens Toilets wet as you enter. Cubicles dirty, no tissue paper.

I enjoyed a Freedom Breakfast and a bottle of water for £4.08. Generous amount of food for the money and all cooked to the right temperature except for the cold baked beans. One of the smaller spoons. Bus stop to many local destinations right outside.