Nice breakfast buffet, pretty good value. The staff like you to stand around for a while before they seat you. My aged, infirm father was struggling with standing so he sat on a nearby seat while we waited to be officially seated. He got a bollocking for sitting down before he had been told to sit down.
No one to great / seat me , calamari arrived extremely greasy, 35 min wait for main, main arrived without coleslaw or garlic bread. Staff advised they would feedback RE where main was, I was left to go and chase
Best thing about the experience was the music in the rest room !!!
AVIOID !!
Great spot for food & drinks, whether that’s as a couple or a family meal out. All of the staff are helpful and friendly, especially Katie and Gareth. I recommend booking on the website as they don’t usually accept walk ins due to how busy they get with little staff. We go here once a week as the food is always great - mixed grill, lasagna & the big stack burger are our favourite meals here.
Subject: Disappointed with Service Experience
We were a group of 10 friends visiting your restaurant recently. Upon arrival, we requested to be seated and offered to split into smaller, manageable groups if needed. However, the staff refused to accommodate us, citing no table availability — despite several visibly vacant tables.
While we understand that large groups can be logistically challenging, what concerned us was the complete lack of effort to find a solution, especially when we offered flexibility. We couldn’t help but feel that our group, being entirely of Indian ethnicity, might have played a part in how we were treated. We truly hope that was not the case.
We’re sharing this feedback not to accuse, but to encourage reflection and improvement in how diverse patrons are welcomed. We hope future guests, regardless of their background, will receive fair and thoughtful service.
Thank you for taking the time to consider this.
The only good part is the food was good overall.
As soon as we were seated we were Forced to only select from the Boxing Day menu. No mention of this in the different pre printed menus we had been studying for a few days. Including ones that offer other meal deals and options. Hey ho not the end of the world.
Waited 20 mins after finishing mains, empty plates still on table, no staff attention or care, gave up and left without dessert. Having had to go to the bar to pay but no surprise, the chap didn’t ask if we were ok.
Lass behind the bar moaning to me that she hates working Boxing Day, apparently hated Xmas eve too, but Boxing Day is worse. Mood hoover love???!!! Go work somewhere else PLEASE and save us the sob story. Didn’t come to spend £50 on food and more on redwine, on Boxing Day, to listen to your woes 🥱
No onion rings with steak, had to go to kitchen to politely enquire. Was told our server should have mentioned they had run out. Steak dinner short of fave item.
Toast with pate. Some toasted, some doughy. Just no love or care.
Staff lovely but totally disorganised. No leadership. I would say disinterested and we were an inconvenience. Arrived 6pm aa per booking and waited so long to be acknowledged or seated, we left and returned later. Having been unable to find anywhere else open for dinner. Our fears were realised.
Peppercorn sauce portions both different on the two steaks we ordered, and incredibly small portions of sauce on both.
Sticky tables, felt grubby.
This place was not overly busy. A spoiled Boxing Day treat for two carers with elderly family who needed our time love and attention for the entire Xmas holiday, we were trying to get to the seaside for some adult time away. But it was crap to be honest and we have been good customers at freeman cookhouse.