Royal Oak in Ellesmere Port

Me, my husband and 5 year old son have just got back from our time here, stayed here for three nights after coming up from Cambridgeshire. We really enjoyed our stay, such friendly staff, we were talking to one staff member about our trips we had planned in Liverpool and Chester zoo and she was happily Chatting with us. The room was plenty big enough and kept clean by the domestic staff who clearly work hard to keep the place so clean. It is dated but we didn’t mind that at all. The kids area was perfect for my son and he loved it there. Food was lovely and we certainly didn’t go hungry!! Well done chefs. Cannot wait to come back in the future!

I stayed here for two nights on a business trip and have to say it's good value for money. The room is okay, clean, and big enough, but the entire hotel is very old-fashioned. The restaurant is a bit reminiscent of Weatherspoons; there's a good selection of inexpensive dishes. I had the large grill and everything was delicious. The service was friendly and quick; I can't fault it.

We went Easter Sunday. Just walked in on the off chance and got a table. Got a roast which is similar to a decent ready meal. Staff don't bring cutlery when bringing your meal. Had to get up and ask where to get it from. Meeter and greeter on the way in just waved "over there" complete far end of the large pub. I couldn't find it and he seemed really annoyed when I asked him again.

If you are looking for 5***** then this is not for you. However if you are looking for somewhere to stay while on Business or pleasure then this is perfectly adequate. Rooms are spacious and clean. Plenty of parking and Hungry Horse restaurant adjoining the hotel. All the staff are polite and I have no issues whatsoever while staying here. I would come again.

I visited the Royal Oak at 11.30am on a Saturday and ordered £31.77 of food for my mother and 2yo. I used their official app to order. Minutes later, a lady came and informed me that there was a 45 minute wait on food. As my daughter was hungry, we decided this was too long and asked if it was OK to be refunded and we'd go home to eat instead. I was assured the refund would automatically go back onto my card within 3-5 days. I called back a week later as I hadn't been refunded. Was assured the manager was in that evening and would look into it. I didn't hear anything, so called back and was told again by Hayley that she was sitting with the assistant manager and that they would look into it right then. However I had to call yet again after hearing nothing for another 5 days, and once again, was told oh will pass the details on to the manager. And of course heard nothing. I have now disputed the transaction through my bank as I have no hope that the restaurant will actually bother looking into it. Can't comment on the food or actual service though but after chasing 3 times I've still not managed to speak to anyone who can process a simple refund or even pass on information so seems a bit of a shambles.