Premier Inn Romford Central (Mercury Gardens) hotel

It's too far from London centre, so need to calculate time if you need reach London centre, because pick time a lot of of traffic But anyway, a good location ,quit, have 2 parking and even easy to park a big van. The food in restaurant very good, staff just amaizing

Positives are value for money and large free car park with easy access to the underground, great base for getting into London. We had 2 rooms on the 2nd floor, one at the end of the corridor was large and airy with 2 windows. The other was extremely hot, despite it being only 20° outside, the temperature reached 26° and the fan in the room made little difference making it a very uncomfortable stay. We were also very surprised that the Beefeater pub stopped serving drinks at 9pm on Sunday despite the website showing opening hours to 10:30pm. Whilst the Barman apologised saying it was ‘company policy’ we were frustrated as we would have stayed out longer in town centre!

DO NOT ORDER FROM THE RESTAURANT. PAID £3.35 FOR A GREEK SALAD THAT HAD A FEW CORN BITS [GREEK SALAD!] TOMATO BITS, CUCUMBER BITS, RED ONION, BIT OF LETTUCE. THAT WAS IT! NO OLIVES ETC STAFF SAID IT WAS GREEK SALAD! ORDERED BURGER THAT WAS OK BUT COST £16.50. OVERALL FOOD IS EXTREMELY POOR. THIRD TIME WE HAVE STAYED HERE AND MUST SAY THE FOOD JUST GETS WORST. HOWEVER, ROOMS R GREAT RECEPTION R GREAT, CLEANING IS GREAT. JUST STEER CLEAR OF THE RESTAURANT

The hotels car park is good, staff and check in good too but the room l was given on the 2nd floor was woeful. It had a dreadful stench which lingered through the corridor. It had an overpowering stale smell. I decided to go back to reception and ask for another room. The room was also dark and dated...more like a hostel than a hotel - truly vile, but it was clean. The receptionist kindly offered another room on the same floor. I thought l cant go back to the stench which lingered around the second floor so asked if l could have a room in the block opposite the reception...across the car park. The lady sorted a room in the other block. It was like going to a different hotel. The room was modern, quiet, super clean and twice the size...very cosy and comforting. So slept well in the end and enjoyed my stay. Pity about the first room and a pity about the evening meal in the Beefeater. Poorly cooked, tasted cheap and nasty throughout. Must remember never to book a Premier Inn where a Beefeater is next to it ...never had anything worth eating - except breakfast. Staff again very good though.

Very disappointed with the restaurant staff. Poorly trained and lacking in common sense. Rude and abrupt to me. A staff member wasn’t trained sufficiently and give me some wrong information. When the manger approached me she was rude disrespectful. Her staff member had made a mistake but for some reason she thought it was my fault although I’d be given the information off another staff member who then proceeded to blatantly lie in front of my face. I’m a business account holder at premier inn and we use the hotels frequently. I’ve made a formal complaint. Abbey the so called manager who would rather try blame the customer instead of dealing with the situation differently. Her staff member have been incorrectly trained and apparently it’s my fault. Cancelled my reservation and made a formal complaint. I’d asked for a tab before I sat for my meal deal which was already paid for!! And was granted off on lad behind the bar. But apparently they aren’t allowed to give tabs even thought I was staying in the hotel that evening and my table was booked for 10mins time. Because the managers poorly trained staff gave me a tab she rudely insisted I pay for the one pint of Guinness I’d just taken instead of allowing me to pay after my meal. The lad behind with the the bar then tried to say I’d made him give me a tab!! Blatant lies to cover his back. Typical ! Abbey clearly thought I should know the rules better then her own staff. Very poor customer skills. So up at 3am this morning traveled from Manchester and now I’m I’m going to bed with no food in me because I couldn’t pay for pint after my meal!! Jokers!!! On a positive note. The girl behind reception was absolutely amazing and she clearly had been trained how to deal with paying customers and issues that may arise. She kindly refunded me my meal deal I’d pre-paid for because I refused to eat in there after being treated that way. I asked for a tab and was given one but because the staff don’t have a clue it as my fault clearly. What’s that saying? Oh yeah the customer is always right!!!