Highwayman in Hitchin

Came for a family Fathers Day meal. Manager was very helpful in adding an extra 4 diners to our booking. Every one in our party of 12 enjoyed their food. Carvery was excellent so were the main menu meals ordered. Service was very good considering how busy it was. You get excellent food for a very reasonable price. We have had quite a few family gatherings here and have never found anything to complain about. All the staff are very friendly & helpful. Would highly recommend, you won’t be disappointed.

I must say I posted a not good review months back. But I must admit the pub has got much better the staff are friendly & you don't have to wait to be served. Overall a great local pub 👍

I came here this afternoon with my daughter to meet my mum for a late lunch, we had a yummy carvery with all the trimmings and some delicious starters! Carriannes hospitality was exceptionally kind and caring, service was great, I strongly would recommend this pub to others and would definitely be coming back again soon!

We were welcomed warmly by an older gentleman who greeted us with genuine care and friendliness—it felt more like being welcomed by a friend than a customer, which was a lovely start. Unfortunately, that’s where the positives ended. We were immediately informed that several seafood options—and other items—were unavailable. Even after trying to adapt our choices around this, we were told that more items were off the menu. When we ordered drinks, they arrived noticeably under-filled, which left the impression that profit was being prioritised over customer satisfaction. The food itself was disappointing in both presentation and quality. My burger looked hastily assembled with little attention to detail, and my son’s burger was so tough he couldn’t enjoy it. The restaurant’s cleanliness was also concerning. Our table still had dried sauce on it from previous diners, suggesting it hadn’t been cleaned properly in quite some time. Had we not been with friends, we would likely have left. To add to this, the female toilets were out of order, and only three out of five urinals in the men’s were operational. Worse still, the hand soap dispensers were visibly mouldy, which is unacceptable in any establishment serving food. It’s a shame, as some of the staff clearly have the potential to thrive in a better-run environment. Unfortunately, we won’t be returning and would advise others to steer clear.

We had a lovely meal and a few games of pool at the highway man. It had a lovely atmosphere and the staff was friendly and gave great customer service with a smile ☺ p.s it's a dog friendly place too.