Visited this place last Friday and sat at the rooftop terrace. Very good atmosphere, great food & speed of service. We were taken care of by Mike who was fantastic. Very friendly & efficient although it was during a busy hour.
Absolutely appalled by the service we received today. What should have been a special, memorable afternoon celebrating my son's 21st birthday turned into one of the worst customer service experiences I've ever encountered.
We chose to spend the day on the rooftop, enjoying the sunshine with my 67-year-old disabled mother, my son (the birthday boy), his girlfriend, their 1-year-old daughter, and his best friend. However, we were shocked when the bar staff refused to serve my son — after he had already been served one beer — claiming they needed to "query his age" under instruction from the manager.
Despite it being abundantly clear that we were there to celebrate his 21st (with a balloon, cake, and gifts all saying "21st"), and despite showing his digital passport and driving licence stored on my phone, the staff still refused to accept it as valid. The manager was rude, refused to even provide his name or details on how to make a formal complaint, and showed no understanding or respect. We even called prior to turning up as we wanted something simple, in the sunshine, in my lunch break, prior to his party on the weekend.
My son, his girlfriend, and his friend had only one drink each, and neither myself nor my mother are drinkers — we were a quiet, respectable group simply trying to celebrate a milestone.
Today's experience was deeply disappointing. The treatment we received was completely unnecessary, unprofessional, and upsetting. We won't be returning, and I strongly urge others to think twice before visiting if they expect even basic respect and customer care.
Would not recommend this place to anyone expecting decent customer service.
Today I enjoyed the large mixed grill with a pint for £17.65 which was delicious👍👌, Shame it’s being pulled from the menu. 🥲
Not the friendliest spoons out of the three I visited on a Sunday afternoon during Feb'25. Quick service at the bar and a good ale for £1.99.
I couldn't see a sign for the toilet, so I asked a staff member who didn't seem very happy.
Not too bad inside, with an impressive beer garden.
Breakfast at Wetherspoon it’s always good, can’t go wrong with that.
It was super busy, even though it was morning, but found a table, and staff were very friendly.
Always grateful when I find a Wetherspoon wherever I’m going, because I know that a good breakfast deal is covered!
However very odd part about this one, is that they have cameras at the restrooms. Big NO NO!
I’m aware it’s for safety etc, but have cameras outside, not inside, invading our privacy.