The Gentleman & Scholar Pub and Terrace in Birmingham

Every visit to the gentleman & scholar pub becomes significantly more delightful thanks to Chris, the remarkable waiter at the hotel bar. Chris sets the standard for what hospitality should look like. From the moment you enter until the last sip of your drink, his presence enhances the entire experience. With a smile that lights up the room, Chris always makes sure to greet guests warmly, ensuring everyone feels welcomed and valued. His attentiveness is unmatched; he has this unique ability to be there exactly when you need him without ever being intrusive. Whether it’s a quick check-in to see if you’re enjoying your time, or if you need another round of drinks, Chris does it with a finesse that only a truly dedicated professional can manage. He doesn’t linger, yet his timing is impeccable, always appearing at just the right moment to take your order or offer assistance. What really sets Chris apart is his exceptional service ethos. Despite the busy environment, he never makes you feel rushed, always taking the time to ensure your needs are met with a genuine smile. His promptness and efficiency are commendable, always managing to be there when you wave for him, ready to serve with grace. In a bustling city where the mark of an excellent waiter is often overlooked, Chris shines as a beacon of exemplary service. His dedication not only makes our visits to the Gentleman & scholar bar memorable but also makes us look forward to coming back. If you’re ever at this hotel, do yourself a favor and seek out Chris at the bar - his service will not only meet but exceed your expectations!

Had just flown/took train all the way from Vancouver and felt absolutely horrid. It was late and we were hungry and not in the best of moods....our server Christian turned it all around for us with his amazing attitude and spectacular service! We are dairy free and this is usually a challenge wherever we go...but not here. Fantastic options were already available and then he went the extra mile speaking to the chef and making notes on our Hyatt room to ensure we were well cared for during our stay. Really delicious proper fish and chips and kind care made all the difference. Slept like lambs after all that. Very grateful.

So grateful to our bartender Luke for making the experience so much fun. The drinks, atmosphere, and food were out of this world! Definitely worth a visit (or 7!)

Love staying at the Hyatt as the staff are amazing but this is the second time I have tried the bar and sadly the service is slow slow slow slow ..they all look very busy but service for food drinks anything even asked them to put on some ambient music flew over their head really need to improve on the service ..I mean all I ordered was a soft drink wings and fries ..over 45 mins wait ..no great food asked to speak to a manager which took another 10 mins

Visited here after arriving late at the Hyatt and needing a bite to eat, ordered the Irish stew and club sandwich. Irish stew looked worse then food my dog gets, complete mush, cold and bread that might have been cardboard. Club sandwich was cold and dissapointing. No napkins, no salt/pepper and no condiments supplied, service was non-existent. The worst meal I think ive ever had and I paid £40 for the privilege!