We have now visited the little owl twice whilst on holiday. Both times we had a visit to Chester zoo, and after the little owl. It's the perfect place to relax and have a lovely meal after a long day!
Couldn't recommend it enough. The staff are also very friendly!
A Disappointing Experience: Not Worth the Visit
My partner and I were looking for a cozy pub to enjoy a meal and decided to stop by this place after seeing it from the outside. The exterior looked inviting, and we were hopeful for a pleasant experience. However, from start to finish, it was far from what we expected.
Upon entering, we were greeted by a man and woman who seemed friendly enough, but things quickly started to go downhill. We were shown to our table without being informed about how to order—whether it was from the bar or table service. After a few minutes of confusion, we noticed a QR code on the table and assumed we'd need to order ourselves, which was fine, but the lack of clear communication was off-putting.
We both opted for the beef roast dinner and, to our surprise, it arrived at our table in less than 10 minutes. However, things continued to disappoint. When the food was served, I asked if we could have our drinks, and the server curtly replied that they would be brought by the "bar team." I was taken aback by the response and confused, especially when she then brought them over with little enthusiasm, making it clear she wasn’t exactly thrilled about her job.
But the real letdown came with the food. The roast dinner was, without a doubt, the worst I’ve ever had. The beef was almost entirely fat, the broccoli was overcooked and hard, the stuffing was a dense, rectangular block, and the gravy had a watery consistency that completely lacked flavor. To top it all off, no one checked in with us during the meal to see if everything was okay, which further added to the feeling of neglect.
We left the restaurant feeling thoroughly disappointed and, quite frankly, disgusted. We certainly won’t be returning and would not recommend this place to anyone. A pleasant exterior doesn’t make up for poor food, lacklustre service, and an overall unpleasant experience.
We held a 21 st party there the buffet was very good, the bar staff were great, and over all we had a fabulous time. Highly recommend the little Owl.
We have just enjoyed Christmas Dinner here and it was absolutely amazing.. Staff were fabulous and really looked after us, especially Jamie who made us feel very welcome and nothing was too much trouble. That’s 7 of us back soon. Fantastic. Thankyou for having us.